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“VHV” OOD is the controller of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and for cancellation of Directive 95/46/EC (General Data Protection Regulation) and the Personal Data Protection Act. When processing personal data, “VHV” Ltd. complies with the principles established in the General Regulation on data protection: legality, good faith and transparency; limitation of purposes; minimization of data; accuracy; storage limitation; integrity and confidentiality; and accountability.

    “VHV” Ltd. processes personal data to achieve the following goals, which also reflect the grounds for their processing:
    • in fulfillment of the requirements of the Law on Tourism, Art. 116;
    • provision of services: reservations, hotel accommodation
    • execution of concluded contracts;
    • identification of customers using the services of Hotel Ubis Plovdiv, Orta Han;
    • human resource Management;
    • video surveillance;
    • exercising the rights within the meaning of Regulation (EU) 2016/679 before the BNB in ​​the capacity of a personal data controller;
    • processing complaints, signals and other requests.
    The persons whose personal data are processed by “VHV” OOD have the following rights:
    A/ Right of access – at the request of the person, data subject,
    “VHV” Ltd. provides information on:
  • the personal data it collects and processes;
  • the purposes for which they are processed;
  • the recipients or category of recipients to whom the personal data is provided, if any;
  • the sources from which the data was obtained, except in cases where it was collected directly by the subject.
    B/ Right to rectification – at the request of the person, subject of the data, “VHV” Ltd. corrects inaccurate personal data related to him.
    C/ Right to erasure (or “right to be forgotten”) – at the request of the person, the subject of the data, when there is no legal basis for their processing, “VHV” OOD deletes the data in the presence of any of the following grounds:
  • the personal data are not necessary for the purposes for which they were collected or otherwise processed;
  • the data subject withdraws his consent on which the data processing is based;
  • the data subject objects to the processing and there is no overriding legal basis for the processing;
  • personal data were processed illegally;
  • personal data must be deleted in order to comply with a legal obligation.
    D/ Right to limit the processing – at the request of the person, subject of the data, “VHV” Ltd. limits the processing of personal data in the cases expressly provided for in the General Regulation on data protection.
    E/ Right to portability of personal data – the data subject has the right to request and receive the personal data relating to him that he has provided to Hotel Ubis, in commonly used, structured and machine-readable formats, he has the right to transmit/transfer this data to another administrator. This right is applicable when the basis for the processing of personal data is consent or a contractual obligation and the processing of personal data is carried out in an automated manner, i.e. it is technically possible to do so.
    F/ Right to object – the data subject has the right to object at any time and on grounds related to the specific situation, provided that there are no convincing legal grounds for processing that take precedence over the interests, rights and freedoms of the natural person. “VHV” OOD examines the objection and provides its opinion in writing within 30 days, unless an extension of the period is necessary, for which the data subject will be notified in a timely manner.
    G/ Right to withdraw consent – in cases where the processing is carried out on the basis of consent, the data subject has the right to withdraw it by submitting a request by e-mail or on site at Hotel Ubis Plovdiv, Orta Han
    H/ Right to complain – the data subject has the right to file a complaint with the supervisory authority – the Commission for the Protection of Personal Data, at address: 1592 Sofia, Blvd. “Prof. Tsvetan Lazarov” No. 2, e-mail:, in connection with the processing of his personal data.
    Note: The exercise of some of the described rights cannot be a reason for refusing to provide personal data to the competent authorities for the prevention, investigation and detection of crimes. The rights of data subjects are exercised by them in compliance with the provisions and requirements of the General Regulation on data protection.
    “VHV” Ltd. processes personal data that can be obtained directly from the person, subject of the data, or from a third party. “VHV” Ltd. can process various types of data, depending on the purpose of the processing, such as:
    • data by which the person, subject of the data, can be identified (for example, three names, a unique civil number);
    • contact details in order to contact the data subject (e.g. telephone number, e-mail address, postal address);
    • personal data provided by administrators, in the cases provided for by law;
    • video-surveillance records – video-surveillance is carried out in and around the Ubis Hotel building on the basis of the Law on Private Security Activities.
  • PERSONS PROCESSING PERSONAL DATA IN “VHV” OOD Access to personal data is carried out only by persons whose official duties or a specifically assigned task require such access, in compliance with the “need to know” principle and after familiarization with the regulations in the field of personal data protection.
    “VHV” Ltd. has a legal obligation to provide personal data to administrators available data. Processors of personal data are natural or legal persons, public bodies, agencies or other structures that process personal data on behalf of the controller.
    The personal data collected by “VHV” OOD in its capacity as a personal data controller are processed on the basis of the following grounds, as follows:
    • consent of the data subject for one or more specific purposes;
    • in relation to the performance of a contract to which the data subject is a party, or to take steps at the data subject’s request prior to entering into a contract;
    • to fulfill a legal obligation;
    • for the purposes of the legitimate interests of the administrator or a third party.
  • STORAGE PERIOD OF PERSONAL DATA The personal data processed in “VHV” OOD are stored according to the terms stipulated by law or in internal acts.
    “VHV” OOD implements the necessary technical and organizational measures and protection measures in accordance with the legally established requirements.
    In connection with the processing of personal data, the data subject can contact VHV OOD through the personal data protection officer – Neriman Mustafova – Manager at the email address:, in writing at the office in the Hotel building Ubis Plovdiv, Orta Khan